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Unlock your
opportunities
with New Work

Great companies need great people. That's where we can make a perfect match! New Work is on a mission to transform workspaces into experience that drives businesses. Make an impact with us empowering teams by the new way of working.

Customer Care Specialist

Lodz, Poland
Operations
Full-time

Do you want to work in an international environment in the fast-growing office hub of Łódź? Do you want to be part of a creative, cheerful and helpful team? Do you want to work for an innovative company that provides constant personal and professional development?

Look no further!

We are looking for a qualified and talented colleague to join our office in Łódź in the following position: Customer Care Specialist (Receptionist). You will be responsible for all customer service job duties.

Our ideal candidate is an experienced professional with well-based knowledge of customer service or reception and client management best practices, gained preferably but not exclusively in a multinational working environment. We expect you to perform well in a team environment and have exceptional skills to cooperate with colleagues from other departments.

Responsibilities:
• Customer Care Specialist is the first contact person for all tenant issues or complaints
• Administrative daily tasks concerning Customer Care
• Helping tenants to operate in the business centre, solving their current problems, i.e. assistance in case of problems
• Organization of internal meetings and events for tenants according to their needs.
• Handling correspondence (courier service – dispatch, postal service – collection)
• Keeping up and complying with our Customer Care standards all the times
• Ad hoc tasks and exercises

Requirements:
• Fluent in English and Polish language, written and spoken
• Advanced level knowledge of MS Office applications
• Good communication skills
• Have a strong customer service focus
• Excellent problem solving skills
• Good organizational skills
• Be a team player
• Ability to work within a continually changing environment

We offer you:
• Friendly, multicultural work environment
• Help to arrange work related documents
• Career development opportunities
• Office located in the city centre
• Business Casual dress code
• Various company and team building activities, events, parties

Required language level:
• English/Polish– Fluent, written and spoken

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